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My stay had its ups and downs. The hotel was clean and had great spa facilities; however, the service left a lot to be desired. The location is a bit tricky with cash-only transactions and not enough guidance. Overall, the onsen experience was nice, but the booking process and late-night surcharge were frustrating.
Rooms
7.0
I didn't mention much about the rooms, but the hotel seemed well-kept.
Service
5.0
Service was poor, especially with the cash-only issue and the staff's reluctance to help.
Location
5.0
The hotel is conveniently located near shops, but the cash exchange challenge after hours was stressful.
Dining
Facilities
8.0
The onsen had a variety of baths and was clean, but could use some internal heating.
Greg
United States,
December
2024
6.6/10
I had a decent stay at the hotel, which had a nice and clean atmosphere. However, I found the process of leaving for outings to be a bit strange, and I did experience some oddities with the service, particularly the elevator situation and the onsen. The overall experience was worth it, but it was not without its quirks and inconveniences.
Rooms
8.0
The rooms were clean, but I didn't specifically comment on their comfort or layout during my stay.
Service
5.0
Service was hit or miss, especially at the onsen where I faced issues with language barriers and payment methods. It was frustrating to deal with cash-only policies late at night.
Location
7.0
The hotel is in a convenient location, but the lobby organization made the outing process confusing.
Dining
Facilities
6.0
The onsen area had a good selection of baths, but could use refurbishment. The elevator issues were inconvenient.
Mary
United States,
December
2024
6.2/10
I had a mixed experience at this hotel. On one hand, the spa facilities were decent, offering a variety of baths and an overall clean environment. However, the service left much to be desired, especially with the midnight surcharge process that was frustrating and poorly communicated. It's a shame because the amenities showed promise, but the experience was marred by some inconvenient interactions.
Rooms
8.0
The hotel rooms were clean and well-kept, providing a comfortable stay overall.
Service
5.0
The service was quite poor, as the staff were unhelpful and caused a lot of frustration with the payment methods.
Location
6.0
While the hotel is located near some attractions, getting to the currency exchange was an unexpected challenge, affecting our experience.
Dining
Facilities
7.0
The spa facilities were quite nice, featuring a range of baths, but could use some updates and better heating.
Will
United States,
November
2024
7.8/10
The spa experience was eclectic, boasting multiple themed areas that were both luxurious and clean. I loved the Finnish sauna, but there were moments of confusion during check-in which could be improved. Overall, it's a fantastic place post-shopping or hiking, and the entry fee is quite reasonable for what you get. Just be prepared for some cash-only surprises if you visit late at night.
Rooms
8.0
While I didn't stay in a traditional hotel room, the spa areas were aesthetically pleasing and well-maintained.
Service
5.0
The initial service was a bit clunky, especially with language barriers at the ticket machine, making it challenging to navigate the entry process.
Location
7.0
The location is convenient, especially after a day of exploring the city, but some aspects were a bit tricky to navigate late at night.
Dining
7.0
Dining options were available, but I didn't indulge in any during my visit. The price seemed reasonable for what was offered.
Facilities
9.0
The spa facilities were impressive with various themed pools, all clean and inviting. The Finnish sauna was a highlight for me.
Jill
United States,
October
2024
5.0/10
My stay at the hotel was a mixed bag. The rooms had some aspects that were not very comfortable, particularly due to flat pillows and hard floors. However, the onsen experience was enjoyable, offering a variety of baths. The service, particularly during check-in, was frustrating since there were several complications with ticket purchases and cash payments. Overall, while the hotel's cleanliness and facilities were decent, certain logistics could use significant improvement.
Rooms
5.0
The Japanese style room I stayed in was not very comfortable with flat pillows and hard floors, making it a tough sleep experience.
Service
5.0
The service during check-in was quite frustrating, especially with the cash-only policy for late-night entry, causing unnecessary hassle.
Location
5.0
While the hotel was in a decent location, the midnight search for a cash exchange was troublesome.
Dining
Facilities
6.0
The onsen spa area was clean and offered a decent selection of baths, but could use a renovation.
Nancy
United States,
October
2024
5.0/10
My experience at the hotel was mixed. While I enjoyed the onsen facilities overall, the customer service left a lot to be desired, especially when it came to payment issues. The room we stayed in felt quite uncomfortable, lacking in coziness and amenities that I'm used to. However, the various themed spa areas were a highlight and well worth the visit.
Rooms
5.0
The room had flat pillows and a very hard floor, making sleep quite challenging.
Service
5.0
The staff was not very helpful, especially at the ticket machine, which was frustrating when we needed assistance.
Location
7.0
The hotel was conveniently located near a money exchange and other amenities, although not all were open late.
Dining
5.0
Food was not allowed in the hotel, which was quite strict and inconvenient for families.
Facilities
8.0
The onsen facilities were clean and had various themed baths, which were enjoyable despite some language barriers.
Cameron
United States,
September
2024
6.8/10
I had a mixed experience during my visit. The spa amenities were enjoyable, featuring a variety of baths and a clean environment. However, the service was frustrating, especially regarding payment issues and a strange check-out process. The location was good, but the hotel layout felt awkward. Overall, there were some nice features, but the service left much to be desired.
Rooms
7.0
The rooms were clean but could use some refurbishment. Rating: 7/10
Service
5.0
Service was a letdown, especially with the payment process. Rating: 5/10
Location
8.0
Conveniently located near attractions but the layout was odd. Rating: 8/10
Dining
Facilities
7.0
The onsen had a good selection of baths but could benefit from better heating. Rating: 7/10
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